Refund policy

COFFEE, TEA, & Other perishable items

Your satisfaction is paramount to Archer & Co. Roasters. However, we are unable to accept returns due to their perishable nature. We will work with you to resolve any issues as they arise. If you have any issues with your coffee, or if there are errors in your order, please contact us at liz@archerroasters.com within 2 days of receiving your order. We will do our best to ensure that you are satisfied.

NON-COFFEE ITEMS

We aim for your complete satisfaction with your purchase. All Returns on merchandise (non-perishable) items must be done within 20 days of the original purchase date. Please email your order number, name, reason for a return and the item and quantity you wish to return. If anything is broken or damaged in transit, please send photos with your email. We will not refund the price of shipping. Items must be unused, unopened, and in original packaging.

To start a return, you can contact us at liz@archerroasters.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 1720 Petersburg Rd Suite 2 Hebron, KY 41048

Please contact us for any return questions at liz@archerroasters.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at liz@archerroasters.com.

Refund policy

COFFEE, TEA, & Other perishable items

NON-COFFEE ITEMS

To start a return, you can contact us at liz@archerroasters.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that returns will need to be sent to the following address: 1720 Petersburg Rd Suite 2 Hebron, KY 41048

Please contact us for any return questions at liz@archerroasters.com.

Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Unfortunately, we cannot accept returns on sale items or gift cards.

Stay Connected with Archer & Co.

To start a return, you can contact us at liz@archerroasters.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.